Help and contact
Quick answers to the questions stores and sellers ask most. Can't find yours? Send us a message.
Getting verified
All Blue USA is business-to-business only, so every buyer and seller is verified by our team before they can order or sell. After you apply and confirm your email, upload your documents. A store uploads:
- EIN Letter (IRS CP 575): IRS letter confirming your EIN
- Resale / Sales-Tax Permit: State resale or sales-tax permit
- Store Photo: A clear exterior photo of your storefront
Optional, but welcome: Business / Retail License, LLC / Corporation Documents.
We email you when your account is approved, or tell you what to fix. Sellers, see Sell on All Blue USA for their steps.
What it costs
- Stores (buyers): $49 a month. Your Subscription page shows your current plan, including any launch offer.
- Sellers: $100 for each new customer, charged when that store's first order with you is completed. A cancelled or refunded first order doesn't count. There is no per-order fee.
- Referrals: refer another store, and once it's approved you each get one month free.
Delivery and pickup
Each seller sets the states they deliver to, their delivery days and fee, an optional free-delivery amount, and whether you can pick up. Some sellers offer same-day delivery nearby. Prices are compared by the landed total (price plus delivery), so the cheapest offer really is the cheapest at your door.
Returns and problems with an order
If something arrives damaged, missing or wrong, open a claim from the order page within 14 days of delivery. The seller responds first; if it isn't sorted out, our team steps in. Approved claims are credited back on that order.
What can't be sold
No tobacco, nicotine, vape or CBD/THC products. Accessories such as lighters, rolling papers, grinders and ashtrays are fine. Listings that use banned words are blocked automatically, and any store can use Report listing on a product page if something slips through.
Your account
Change your name, sign-in email or password, or sign out of other devices from Account settings in the Account menu once you're signed in.
Contact us
Send us a message below, or email support@allblueusa.com. We reply by email.